How District Nest Protects Your Personal Data
At District Nest Ltd, we take privacy seriously. We work with councils, housing associations, charities, organisations, contractors and landlords, so we regularly handle sensitive information about people and properties. This policy explains what data we collect, how we use it, the steps we take to keep it secure and the choices you have
Who We Are
District Nest Ltd is a property sourcing and social housing support company registered in England and Wales.
Legal entity: District Nest Ltd
Company number: 16572803
Registered office: 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
When we say “District Nest”, “we”, “us” or “our” in this policy, we are referring to District Nest Ltd as the data controller.
If you have questions about this policy or how we use your data, you can contact us using the details in the How to Contact Us section.
When This Policy Applies
This privacy policy applies when:
· You visit or use our website at districtnest.com
· You contact us via online forms, surveys or enquiry workflows
· You work with us as a landlord, investor, council, housing association, charity, organisation, contractor or affiliate
· You receive our reports, newsletters, resources or market insights
· You apply to work with us, for example as a deal sourcer
It does not cover websites or services run by other organisations that we may link to.
Personal Data We Collect
The personal data we collect depends on how you interact with us. We aim to collect only what we need for a clear purpose.
3.1 Information you provide directly
Examples include:
· Contact details: name, job title, organisation, postal address, email address and phone number
· Property and housing details: information about properties you own, manage, source or wish to sell or let
· Service information: details about the support you are seeking (e.g. sourcing accommodation, long-term lets, tenant types, locations, timescales, budgets)
· Survey & feedback responses: answers you give to forms, questionnaires or feedback requests
· Recruitment information: CVs, work history, references and other information you provide if you apply to work with us or collaborate with us
· Affiliate and partner information: details about your product or service if you register as a potential affiliate or partner
3.2 Information we collect automatically
When you use our website we may collect:
· Technical data: IP address, browser type, operating system, device type
· Usage data: pages visited, time on page, links clicked, referring websites
This is usually collected using cookies and similar technologies. See Cookies & Tracking Technologies below.
3.3 Information we receive from third parties
We may receive information from:
· Councils, housing associations, charities and support providers we work with
· Landlords, investors or agents who refer you to us
· Publicly available sources (for example, Companies House or the Land Registry)
· Affiliate partners and service providers who introduce you to us
We only use this information where it is lawful and relevant to the services we provide.
How We Use Your Personal Data
We use personal data for the following purposes:
· To respond to enquiries – for example, when you contact us about housing requirements, property sourcing, landlord support or long-term accommodation for staff or service users.
· To deliver services and manage relationships – including sourcing and assessing properties, coordinating with landlords and partners, and preparing relevant documentation.
· To provide reports, resources and insights – such as our Renters’ Reform guidance, market insight reports or landlord readiness tools.
· To improve our services – by analysing how our website and resources are used, and by reviewing feedback from partners and clients.
· To manage our business operations – including record keeping, accounting, invoicing, contract management and audit.
· To manage recruitment and collaborations – for example, when you apply to work with us as a deal sourcer or affiliate partner.
· To comply with law and protect our rights – including responding to legal requests, preventing misuse of our services and safeguarding our staff, partners and service users where appropriate.
We do not sell your personal data to third parties.
Legal Bases for Processing
Under UK data protection law, we must have a legal basis for using your personal data. We rely on:
· Contract: where processing is necessary to enter into or perform a contract with you (for example, delivering sourcing or advisory services).
· Legitimate interests: where processing is necessary for our legitimate business interests and your interests and rights do not override them (for example, managing relationships, improving services, preventing misuse).
· Legal obligation: where we must process data to comply with UK law (for example, tax and accounting rules, responding to lawful requests from authorities).
· Consent: where you have explicitly given consent (for example, to receive specific marketing updates by email). You can withdraw consent at any time by following the unsubscribe link or contacting us.
Who We Share Your Data With
We may share your personal data with:
· Councils, housing associations, charities and support providers – where this is necessary to source accommodation, structure agreements or coordinate support.
· Landlords, investors and property owners – when we are connecting them with suitable organisations, contractors or housing providers.
· Professional advisers – such as solicitors, accountants or compliance advisers supporting specific projects or transactions.
· Service providers and platforms – for example, CRM, email and document-management systems that help us manage relationships, forms and communication.
· Affiliate and delivery partners – where you agree to an introduction to a value-added service that may support your goals.
· Regulators, authorities or law enforcement – where required by law or to protect our rights, property or the safety of others.
In all cases we only share what is necessary for the purpose and, where appropriate, seek to ensure that recipients protect your data in line with UK data protection law.
International Transfers
Most of our core systems are hosted within the UK or European Economic Area. If we ever need to transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) in line with data protection law.
Data Retention – How Long We Keep Your Information
We keep personal data only for as long as necessary for the purposes described above, including:
· For service and project records, usually up to 6 years after the end of our relationship, to meet legal, tax and contractual obligations.
· For enquiries that do not lead to a formal relationship, usually up to 12–24 months so we can track follow-up and understand demand.
· For marketing and insights, until you unsubscribe or object.
· For recruitment data, usually up to 12 months from the closing of a vacancy unless you ask us to keep your details for longer.
We may retain anonymised or aggregated information (which no longer identifies you) for research and reporting.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
· Make the site work reliably
· Understand which pages are visited and how visitors move through the site
· Improve content and navigation over time
Where required by law, we will ask for your consent before placing non-essential cookies. You can manage your preferences via your browser settings or any cookie banner we provide.
A more detailed Cookie Policy may be provided separately and should be read alongside this Privacy Policy.
Your Data Protection Right
Under UK data protection law, you have rights over your personal data, including:
· Right to be informed – to know how your data is used (this policy helps meet that).
· Right of access – to request a copy of the personal data we hold about you.
· Right to rectification – to ask us to correct inaccurate or incomplete data.
· Right to erasure – to ask us to delete your data in certain circumstances.
· Right to restrict processing – to ask us to limit how we use your data.
· Right to data portability – to receive your data in a structured, commonly used format, in certain cases.
· Right to object – to object to certain uses of your data, including direct marketing.
· Rights relating to automated decision-making – we do not carry out fully automated decisions that produce legal or similarly significant effects.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We aim to respond within one calendar month.
If you are unhappy with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to address your concerns first.
Keeping Your Data Secure
We take reasonable technical and organisational measures to protect your personal data, including:
· Using secure systems and access controls for our CRM, email and document storage
· Limiting access to personal data to staff, contractors and partners who need it
· Encouraging secure communication and record-keeping practices
· Reviewing our processes as our services and technology evolve
However, no system can be guaranteed 100% secure. If we become aware of a personal data breach that poses a risk to your rights and freedoms, we will act in line with our incident-response procedures and legal obligations.
Third-Party Websites & Links
Our website and resources may contain links to websites run by other organisations, including councils, partners and affiliates. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies on any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The “last updated” date at the top of the page will show when it was most recently revised.
Where appropriate, we will highlight significant changes via our website or direct communication.
How to Contact Us
f you have questions about this policy or how we handle your personal data, or if you wish to exercise your data protection rights, please contact:
Data Protection Contact
District Nest Ltd
82a James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom
Or email:
